Return & Refund Policy — Zayan Fabrics

At Zayan Fabrics, we want you to love every fabric you buy from us. If something isn’t right, here’s how our return policy works.

1. Return Window

You may request a return within 7 days of delivery for any fabric type sold on our store — wash & wear, cotton, or premium collections.

2. Eligibility for Return
Your fabric qualifies for return if:

It is unused and uncut (no portion has been tailored, altered, or removed from the original piece)
It is in its original packaging, with tags/labels intact
It is free from stains, odors, or damage caused after delivery
The return request is raised within the 7-day window

3. Non-Returnable Cases
Returns will not be accepted if:

The fabric has been cut, stitched, tailored, or altered in any way
The fabric has been washed or used
The item was purchased on clearance, discount sale, or marked as final sale
The return request is made after 7 days from delivery
Original packaging, tags, or invoice are missing

4. Damaged, Defective, or Wrong Item Received
If your fabric arrives damaged, defective, or different from what you ordered:

Notify us within 48 hours of delivery
Share clear photos/video of the fabric, packaging, and invoice via WhatsApp or email
Once verified, we’ll offer a free replacement or full refund — your choice

5. How to Request a Return
Contact us via WhatsApp, phone, or email with your order number
Briefly describe the reason for return
Our team will review and confirm eligibility within 24–48 hours
If approved, we’ll share pickup/return shipping instructions
Once we receive and inspect the fabric, we’ll process your refund or replacement

6. Refunds
Refunds are processed after the returned fabric passes inspection
Approved refunds are issued to the original payment method or as store credit (customer’s choice, where applicable)
Return shipping cost is borne by the customer unless the return is due to our error (damaged/wrong item)
Refund processing may take 5–7 business days depending on payment method

7. Exchanges
We’re happy to offer an exchange (same or different color/design, subject to stock) instead of a refund — just let us know your preference when requesting the return.

8. Order Cancellations
Orders can be cancelled free of charge before dispatch. Once shipped, cancellation is no longer possible and the standard 7-day return process applies instead.

9. Policy Updates
Zayan Fabrics may update this policy from time to time. The latest version will always be posted on this page.

Need help with a return? Reach out to us on WhatsApp at 03123456789 or email adeelasgharadeel@gmail.com — we’re here to help.