Return and Refund Policy

At Zayan Fabrics, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

Items may be returned within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.
  • The item is unused, unwashed, and in its original condition.
  • All original tags, packaging, and accessories are included.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been worn, washed, or altered.
  • Items without original tags or packaging.
  • Products purchased during clearance or final sale promotions.
  • Customized or personalized products.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We may request photos of the product for verification before processing a return or replacement.

4. Return Process

To request a return:

  1. Submit a return request within the eligible return period.
  2. Provide your order number and details of the issue.
  3. Once approved, return instructions will be provided.
  4. The item must be returned in its original condition.

5. Refunds

Once the returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchanges

We may offer exchanges for:

  • Incorrect items received
  • Defective products
  • Size or color issues, subject to stock availability

7. Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and will be subject to the return process outlined above.

8. Policy Changes

Zayan Fabrics reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with the updated revision date.

By placing an order through our website, you agree to this Return and Refund Policy.